FOODORDERS SUPPORT CENTRE
Our support articles will help take you through the process of understanding how FoodOrders.co.uk can help boost your business with your own online ordering system.
We’re a team of people who have experience in retail and hospitality before we created our own tech company to offer mobile ordering into these sectors. We can offer the lowest transaction / commission charges compared to any of the other leading App providers.
We have built our App from the ground up so that we can tailor an App to suit any type of business whereas most other App providers have got a very structured App solution that may not suit your business.
Here is just a few of the key components we can add to your App:-
- Bespoke tailor made App to suit your business
- Automatic printing
- Access to your own customers database
- Download customers contact details to use for marketing
- Table reservation system
- Special offers such as buy 1 get one half price
- Sell gift vouchers
- Order from table / Delivery / Collection
- Limit the amount of orders per time slot to take pressure off your kitchen staff
- Your own Social media feeds and links
- Set your own delivery distance radius options
- Charge for delivery and offer tiered delivery prices depending on distance
There are two options available, you can choose to use a tablet or PC to get your orders via email or we can provide you with a handheld Touch Screen Android printer with automatic print functionality that simply connects to your WiFi or uses a SIM Card.
You can also manage your entire App from the printer as well including adding or removing products, changing prices as well as altering opening times. The printer works using Amazon Cloud Services – As soon as a customer has completed their order the App sends the information to the cloud which then delivers it to the printer where the order will automatically print out and sound an alarm to let you know a new order has arrived.
Absolutely YES! We started to develop our App in 2016 and its original intention was for food retailers, fast food takeaways as well as for pubs to offer customers an order from table experience so in that respect we were slightly ahead of time with this concept.
Obviously modern times and circumstances has sped up the requirement for our services especially in the hospitality sector who are using a takeaway service to simply try and survive.
Within the settings of the App you can give your customers the choice of requesting delivery / collection or order from table with the option of entering their table number.
No not necessarily, we have built a web based App which means your customers can either scan a QR code or simply enter a web address on the mobile phones browser.
We do also offer the option of launching your App on Apple and Android App stores. The added benefits of this is that your customers will obviously have the icon to your App on their phones homescreen for quick access to your menus but also you can send Push Notifications to them to promote special offers and events.
Yes we have partnered with oe of the UK’s leading payment providers to offer a fast and secure payment solution with the lowest transaction fees available. Currently the transaction fees we can offer our customers are lower than all of our main competitors.
Don’t worry there’s no fixed term or minimum term contracts to sign its a simple rolling month to month contract.
Speak to us to get more information.
Absolutely! We will provide you with bespoke training videos showing you how to manage your App and we offer telephone and email support 7 days a week in case you get stuck with anything.
Our easy to use admin area has been designed to operate seemlessly regardless of whether you are using a PC, phone or tablet to manage your App.
First of all we will need your logo and menu. If you have an Epos system the if you can download a csv file of your products then even better!
We will contact you to find out if there any particular types of images you want us to use when we are designing the homescreen of the app or you can supply your own. We’ll then connect you up with our payment partner for them to create you your own payments account on their system.
Once we have created your App we’ll provide you with login details and some dummy credit card details so that you can test your App to make sure you are familiar with it before it goes live for your customers to start placing orders.
Yes we can integrate with many of the leading Epos systems including Tevalis and EposNow – Additional charges outside our control may be applicable to enable the API’s that connect the App to your till systems.
Yes and Yes! We can provide you with our own table reservation system at no extra charge or if you already use a table reservation service such as ResDiary then we can embed that into your App for a truly seamless customer experience.